Help

Can I add more housemates later?

Yes — it's self-serve. Your house admin can text the bot ADD [Name] [Phone number] (e.g. "ADD Sarah 447911123456") any time to add someone, or REMOVE [Name] to remove them. No need to email us — it takes effect immediately and the new flatmate gets a welcome message straight away.

Is there a discount for the first houses to sign up?

Yes — the first 10 houses on the standard plan (up to 4 people, monthly billing) get 50% off for their first 6 months. It's applied automatically at checkout while spots last, no code needed.

How does the mediation work?

Message Ghost Tenant directly and privately on WhatsApp with whatever's bothering you. It strips out the blame and emotional language, keeps the actual practical ask, and sends you back a calm version to share yourself — it never quotes your original message or says who sent it.

Will my flatmates know it was me?

Ghost Tenant can't post directly into your house's WhatsApp group — that's not something WhatsApp allows without a business account setup we don't have yet — so you send the rewritten message yourself, from your own number. What changes isn't who sent it, it's how it reads: no blame, no finger-pointing, just the practical ask. Ghost Tenant never quotes your original message or names who raised it in the reply it hands back to you. It isn't anonymous to us as the service provider — we can see account activity for support and abuse-prevention purposes.

Can I send a photo, video, voice note, or file instead of typing?

Yes to all four — send a photo (e.g. a screenshot of a message thread, or a picture of the mess) and it's read the same way a written complaint would be. A short video (under a minute) works the same way, and voice notes get transcribed and handled the same way too. You can also send a PDF or plain text file. Other file types aren't supported yet.

How does Ghost Tenant help me get my deposit back?

Two things. When you move in, text MOVE-IN DAMAGE and send photos of anything already marked, worn or broken — it's logged with the date so you can never be charged for damage that was there before you. Text MY DAMAGE LOG any time to see it back. And you can record a quick video walkthrough of each room at move-in (MOVEIN) and again at move-out (MOVEOUT); Ghost Tenant reads them and keeps a dated condition record.

What's the move-out condition report?

When you record your move-out walkthrough, Ghost Tenant compares it against your move-in one and auto-generates a clean, single-page move-out condition report — a room-by-room verdict (no new damage / fair wear and tear / new damage, described factually) with the dates it was all captured. It's written neutrally on purpose, so it stands up as real evidence, and it's sent straight to you (with a copy to your house admin) ready to hand to your landlord or a deposit scheme. A shareable image version comes with it too.

What happens at move-out?

Text LEAVE when you're going. Ghost Tenant prompts you to settle anything you still owe the house, hands your move-in damage log back to you, and — where your house has the Deposit Protection add-on — sends the dated condition record for your records. It's the small stuff that usually turns into a deposit argument, sorted before it gets to that.

What happens after my free trial?

After 7 days, your house is billed automatically using the card provided at signup — £9.99/month for up to 4 people, or £14.99/month for 5 or more. If you cancel before the trial ends, you won't be charged at all. Your house admin can switch to annual billing any time by texting SWITCHTOANNUAL (about two months free compared to paying monthly), or text BILLING for a secure link to manage the subscription directly.

How do I cancel?

Email support@eomigroup.com from the address your house signed up with and we'll cancel the subscription — no retention flow, no "are you sure" maze. You'll keep access until the end of the billing period you've already paid for.

Do I get anything for referring another house?

Text REFER to get your house's own referral code and a link to share. When a house you referred subscribes on the monthly plan, your next bill is 50% off.

Can it help split bills and pay each other back?

Yes. Text SPENT [amount] [description] to log any shared cost and BALANCE any time to see who owes who. For bills that repeat every month (rent top-ups, broadband, subscriptions), RECURRING [amount] [description] logs it once and Ghost Tenant keeps logging it automatically going forward. If you save a Revolut handle with REVOLUT [handle], anyone who owes you money gets a one-tap payment link right in their balance message.

Anything you text that isn't one of these is treated as a mediation request — describe what's bothering you and it'll turn it into a calm, fair message you can share yourself.

Everyday

• HELP — get this list on WhatsApp any time
• CHORES — see who's on what right now
• DONE — mark your current chore done and pass it to the next person
• RULES — see this house's saved rules
• STATUS (or HEALTH) — a quick check on chores, money, and any recurring friction in the house
• LEASE — see your saved tenancy terms (send your tenancy agreement as a PDF and it'll pull out the key terms automatically)
• LEAVE — leave the house (settles up, hands back your damage log, sends your move-out record)

Moving in & out

• MOVE-IN DAMAGE — log pre-existing damage at move-in with photos, dated, so you're never charged for it. MY DAMAGE LOG shows it back any time
• MOVEIN / MOVEOUT — record a short video walkthrough of a room; Ghost Tenant keeps a dated condition record and builds your move-out condition report

Money & bills

• SPENT [amount] [description] — log a shared expense, e.g. "SPENT 12.50 milk and bread". You can also just send a photo of a receipt or a voice note.
• BALANCE — see who owes who
• RECURRING [amount] [description] — log a bill that repeats every month. RECURRING LIST shows what's set up, RECURRING CANCEL [description] stops one
• REVOLUT [handle] — save your Revolut handle so people can pay you back in one tap; bare REVOLUT checks what's saved, REVOLUT REMOVE clears it
• REFER — get your house's referral code
• DEALS — see current member deals from Ghost Tenant partners

House admin only

• ADD [Name] [Phone] / REMOVE [Name] — add or remove a flatmate
• CHORE [Chore] for [Name] — add a chore to the rotation
• RULE [Type]: [Description] — save a house rule
• SWITCHTOANNUAL — switch the house to annual billing
• BILLING — get a secure link to manage the subscription