Better-kept homes, deposit disputes settled with evidence, and a documented paper trail — across every property you own or manage.
Most of what goes wrong in a let never reaches you until it's already a problem: a house that's quietly deteriorating between inspections, a maintenance issue nobody put in writing, a move-out that turns into a deposit fight with no record of what the place actually looked like. Ghost Tenant is a WhatsApp assistant your tenants genuinely use day to day — and in the background it builds exactly the record you wish you had when a dispute lands.
A chore rotation that genuinely rotates — reminders to the right tenant on the right day, marked done with a photo, kept as a real record — means communal areas and shared kit stay in decent shape between your visits, not "whoever remembers." Less wear, fewer end-of-tenancy arguments.
Tenants log any pre-existing damage at move-in (dated, photographed) and record a video walkthrough at move-in and move-out. Ghost Tenant turns the two into a neutral, room-by-room move-out condition report — factual, timestamped, and shared with both sides. Most deposit fights come down to "who has evidence." Now both of you do.
A factual tenancy health report — chore reliability, whether shared money is kept on top of, how much friction there's been — built only from what actually happened. Useful at renewal, and a reference a good tenant can carry to their next place. Not a credit score, an activity record.
When a tenant flags a real maintenance issue (a leak, mould, a broken boiler), Ghost Tenant can forward a neutral, de-identified summary to you with a timestamp of when you were told — your protection against a later disrepair claim, and the tenant's proof they raised it. Documented notice, automatically.
Day-to-day friction — dishes, noise, bills — gets resolved between tenants directly and privately, not escalated to you or a property manager to referee. The house runs itself; you hear about the things that actually need you.
Something worth putting in a listing — a perk that makes a house easier to live in and shows you run a professional operation, not a compliance box to tick. It helps let the property, and it helps keep it.
This is the one that pays for itself. The moment a tenant records their move-out walkthrough, Ghost Tenant compares it against their move-in one and auto-generates a clean, single-page [Address] — Move-Out Condition Report: a room-by-room verdict (no new damage / fair wear & tear / new damage: …), written in neutral, factual language, with the capture dates on it as proof it was documented at the time — not photos taken afterwards to win an argument. It goes to the tenant and a copy to you, ready to hand to a deposit scheme or adjudicator.
A tenancy agreement sent in as a PDF also has its notice period, key dates, and deposit-protection scheme pulled out automatically — so the terms everyone's arguing about are on file from day one.
Ghost Tenant only ever mediates privately, one-to-one with each tenant — that's the entire trust model, and it doesn't change whether you own one house or manage a whole portfolio. You get houses that use the product and the house-level records above; you never get a transcript of what a tenant said. No landlord or property company gets visibility into a tenant's private conversations, full stop — every report you receive is factual and house-level, and anything that identifies who raised what stays out of it. That boundary is exactly what makes tenants willing to use it in the first place, which is what makes the records worth anything.
Set up a portfolio account in a couple of minutes and add a house — or provision one directly, drop in the tenancy PDF, and each tenant gets a landlord-branded welcome on their own phone (nothing routes through you). Your portfolio login is a single, read-only view across every linked house: subscription status, chore and bill health, a tenancy health report per house, and the maintenance paper trail. One subscription covers as many houses as you own or manage; each house is billed the same as any standalone house, so there's no separate portfolio pricing to work out.
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If you manage properties on behalf of other landlords, Ghost Tenant is a channel you can put your own brand on. Bring your managed houses onto the platform under your agency's name — tenants see your branding on their welcome — and every house you introduce is attributed to you automatically.
We run a genuine revenue-share for agency partners: a cut of what your attributed houses pay, accrued automatically as they bill, not a one-off referral kickback. It's built into the billing, so it reconciles itself. For your clients, it's fewer tenant disputes landing on your desk, better-kept properties, and a documented deposit and maintenance trail on every let. For you, it's a new line of recurring revenue on the doors you already manage.